Contact Us

Contact Us

We're Here to Help

Welcome to auranesd!

We value every customer and are committed to providing a convenient, transparent, and reliable shopping experience.

Whether you have questions about our products, need assistance with an existing order, or require help with shipping, returns, or refunds, our customer support team is here to assist you.

We welcome your questions, feedback, and suggestions.

Get in Touch

For product inquiries, order assistance, payment questions, shipping concerns, returns, refunds, or general customer support, please contact us using the information below.

Customer Support Email: service@auranesd.com

Customer Service Phone: +86 997-7796930

Website: https://auranesd.com

When contacting us about an existing order, please include your order number and a brief description of your inquiry so we can assist you more efficiently.

How Can We Help You?

Product Inquiries

Have questions about product details, features, specifications, or availability? Contact our team for assistance before placing your order.

Order Assistance

If you have questions about order confirmation, payment status, order details, or an existing purchase, please provide your order number when contacting us.

Shipping and Delivery

For questions about shipping methods, delivery estimates, tracking information, delayed shipments, or missing packages, our customer support team can help review your inquiry.

Returns and Refunds

If you wish to request a return, exchange, or refund, please contact us with your order number and the reason for your request.

Our team will review your inquiry and provide the appropriate instructions in accordance with our Return & Refund Policy.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or materially different product, please contact us with your order number and relevant photographs or videos.

We will review the situation and work toward an appropriate resolution.

Before Contacting Us

To help us handle your inquiry more efficiently, please include the following information when applicable:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product related to your inquiry.

  • A clear description of your question or concern.

  • Relevant photographs or supporting information, if necessary.

Providing these details helps us identify your order and understand your concerns.

Returns and Refund Assistance

If you need to return a product or request a refund, please contact our customer support team before sending any items back.

Email: service@auranesd.com

Please do not send returned products directly to our registered business address without prior authorization.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.

All return and refund requests are handled in accordance with our published Return & Refund Policy.

Business Information

For transparency and business verification purposes, the following information identifies the legal entity responsible for operating the auranesd online store.

Brand Name: auranesd

Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China

Customer Support Email: service@auranesd.com

Customer Service Phone: +86 997-7796930

Website: https://auranesd.com

Business Ownership and Operation

auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Xinjiang Zhuangrui Electronic Technology Co., Ltd. is the legal business entity responsible for operating the auranesd online store, managing its commercial activities, and providing customer service and order-related support.

We are committed to maintaining accurate business information, transparent communication, and professional customer support.

We Value Your Feedback

Your feedback helps us improve our products, services, and overall shopping experience.

Whether you have a question, suggestion, or concern, we appreciate the opportunity to assist you.

Thank you for choosing auranesd. We appreciate your trust and look forward to serving you.

Customer Support Email: service@auranesd.com

Customer Service Phone: +86 997-7796930