Terms of Service

Last Updated: November 3, 2026

1. Overview

Welcome to auranesd!

These Terms of Service govern your access to and use of the auranesd website, including its content, products, services, and shopping features.

auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Xinjiang Zhuangrui Electronic Technology Co., Ltd. is the legal business entity responsible for operating the auranesd online store, managing its commercial activities, and providing customer service and order-related support.

Throughout these Terms of Service, the words "we," "us," and "our" refer to auranesd and its operating company, Xinjiang Zhuangrui Electronic Technology Co., Ltd.

By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms of Service and our applicable store policies, subject to your rights under applicable law.

Please read these terms carefully before using our website.

If you do not agree with these terms, you should discontinue using the website.

Nothing in these Terms of Service is intended to exclude or restrict consumer rights that cannot legally be waived.

2. Business Identity and Contact Information

For transparency and business verification purposes, the following information identifies the legal entity responsible for operating this website.

Brand Name: auranesd

Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China

Customer Support Email: service@auranesd.com

Customer Service Phone: +86 997-7796930

Website: https://auranesd.com

auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Xinjiang Zhuangrui Electronic Technology Co., Ltd. is responsible for the commercial operation of this website, customer service, order management, and related business activities.

3. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unauthorized activities.

• Provide false or misleading information.

• Attempt to gain unauthorized access to our systems.

• Introduce malicious software or harmful code.

• Interfere with website security or functionality.

• Violate applicable laws or regulations.

• Infringe upon the intellectual property rights of others.

You agree to provide accurate, current, and complete information when placing orders or communicating with our customer support team.

We reserve the right to take reasonable action when fraudulent, unlawful, or unauthorized activity is identified.

4. General Conditions

We reserve the right to refuse or cancel transactions when there is a legitimate reason, including suspected fraud, unauthorized payment activity, legal restrictions, or product unavailability.

We will not arbitrarily cancel valid orders or withhold payments.

If an order cannot be fulfilled after payment has been collected, we will notify the customer and arrange an appropriate refund.

We may update website features, product offerings, and services when reasonably necessary to maintain or improve our store operations.

Customers may not reproduce, duplicate, copy, resell, or commercially exploit protected website content without appropriate authorization.

Nothing in this section limits customers' statutory rights or lawful use of publicly available information.

5. Accuracy of Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate, complete, and current.

This includes:

• Product descriptions and specifications.

• Product images and available variations.

• Product pricing.

• Shipping fees and delivery estimates.

• Return and refund conditions.

• Business and customer support information.

Minor differences in product appearance may occur due to lighting, photography, screen settings, or manufacturing variations.

If we identify a material error affecting an existing order, we will contact the customer and provide appropriate options.

We do not intentionally provide misleading product descriptions, inaccurate business information, or undisclosed transaction conditions.

6. Products and Availability

Products offered through auranesd are subject to availability.

We aim to provide clear descriptions and photographs that accurately represent the products offered.

Product availability may change due to inventory levels, supplier arrangements, or fulfillment circumstances.

If a purchased product becomes unavailable, we will contact the customer to discuss available alternatives or arrange an appropriate refund.

We do not intentionally substitute materially different products without appropriate customer communication or consent.

Any product-specific restrictions or conditions will be disclosed on the relevant product page or before purchase, where applicable.

7. Pricing and Currency

All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.

The final amount payable will be displayed during checkout before the purchase is completed.

The order total may include:

• Product prices.

• Applicable shipping fees.

• Applicable taxes or legally required charges.

• Promotional discounts, where applicable.

We make reasonable efforts to maintain accurate pricing information.

If a significant pricing error is identified before an order is fulfilled, we may contact the customer to explain the issue and provide an opportunity to confirm the corrected price or cancel the order for an appropriate refund.

We will not impose additional charges without appropriate disclosure and authorization.

8. Payment Methods

We accept the payment methods displayed during checkout.

Available payment options may vary depending on the customer's location and the payment services supported by our store.

Customers are responsible for providing accurate payment information and ensuring that they are authorized to use the selected payment method.

Payment transactions may be processed through authorized third-party payment service providers.

We do not require customers to send complete payment card details through ordinary email communications.

If your payment account uses a currency other than USD, your bank or payment provider may apply currency conversion rates or additional fees.

Any such third-party charges are determined by the relevant financial institution or payment provider.

9. Order Placement and Confirmation

Customers may place orders by selecting products, adding them to the shopping cart, and completing the checkout process.

After a successful purchase, an order confirmation email will generally be sent to the email address provided during checkout.

The confirmation email may include:

• Your order number.

• Purchased product details.

• Order total.

• Shipping information.

• Relevant transaction details.

An order may remain subject to payment verification, inventory availability, and fraud prevention checks before fulfillment.

If an order cannot be accepted or fulfilled, we will notify the customer and arrange an appropriate refund for any payment collected.

10. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing may include:

• Payment verification.

• Inventory confirmation.

• Product preparation.

• Packaging.

• Coordination with fulfillment partners.

Business days generally exclude weekends and public holidays.

Orders placed during weekends or public holidays may begin processing on the next business day.

Processing time is separate from shipping transit time.

If an order experiences a significant processing delay, we will make reasonable efforts to notify the customer.

11. Shipping Methods and Fees

We currently offer the following standard shipping options for eligible orders delivered within the United States.

Standard Shipping

For eligible orders below $39.00 USD:

• Shipping Method: Standard Shipping

• Shipping Fee: $2.99 USD

• Estimated Delivery Time: 10–20 business days after dispatch

Free Standard Shipping

For eligible orders totaling $39.00 USD or more:

• Shipping Method: Standard Shipping

• Shipping Fee: $0.00 USD

• Minimum Eligible Order Subtotal: $39.00 USD

• Estimated Delivery Time: 10–20 business days after dispatch

The free-shipping threshold is based on the eligible merchandise subtotal before shipping charges.

The applicable shipping fee will be displayed at checkout before payment.

12. Estimated Delivery Times

Our standard order timeline consists of:

Order Processing: Typically 1–3 business days after payment confirmation.

Shipping Transit: Estimated 10–20 business days after dispatch.

The combined estimated period from payment confirmation to delivery is generally 11–23 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on:

• Shipping destination.

• Carrier operations.

• Customs processing.

• Weather conditions.

• Public holidays.

• Transportation disruptions.

• Other unexpected fulfillment or delivery circumstances.

For complete delivery information, please refer to our Shipping Policy.

13. Shipping Origin and Fulfillment

Orders placed through auranesd may be fulfilled through our own facilities or authorized third-party fulfillment partners, depending on product availability, inventory arrangements, and delivery destinations.

Some orders may be shipped internationally from facilities outside the United States.

We do not guarantee that every order will be dispatched from a local U.S. warehouse.

Fulfillment locations may vary depending on operational arrangements.

Where applicable, international shipments may be subject to customs inspections or other import procedures that can affect delivery times.

We strive to provide accurate shipping information and avoid misleading representations regarding shipment origins.

14. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information when available.

Tracking information may take additional time to become active after dispatch.

Customers can use the provided tracking details to monitor their shipments.

If tracking information is unavailable or has not updated for an extended period, customers may contact:

Email: service@auranesd.com

Please include your order number and relevant delivery details.

Our customer support team will review the available shipment information and assist with the inquiry.

15. Shipping Delays and Missing Packages

If an order has not arrived within the expected delivery window, customers should contact our customer support team.

For delayed or potentially lost shipments, we may:

• Review available tracking information.

• Contact the relevant shipping or fulfillment provider.

• Investigate the delivery status.

• Provide updated shipment information.

• Arrange an appropriate replacement, refund, or other suitable resolution where warranted.

If tracking information indicates that a package has been delivered but the customer has not received it, we will review the circumstances rather than automatically rejecting the claim.

We do not automatically transfer all responsibility for missing packages to customers once a shipment has been handed to a carrier.

16. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Email: service@auranesd.com

Please include your order number and the requested change.

Before Shipment

If an order has not entered a fulfillment stage where cancellation is no longer possible, we will review your request.

If cancellation is approved, any payment collected will be refunded to the original payment method.

After Shipment

Once an order has shipped, cancellation or modification may no longer be possible.

Customers may request an eligible return after delivery in accordance with our Return & Refund Policy.

We do not impose excessive or undisclosed cancellation or restocking fees.

Any applicable charges must be reasonable, lawful, and clearly communicated.

17. Returns and Refunds

We offer a 30-day return window for eligible products.

Customers may submit a return request within 30 calendar days after delivery.

For preference-based returns, products must generally be:

• Unused and unworn.

• In their original condition.

• Returned with original packaging and accessories, where applicable.

• Accompanied by proof of purchase or a valid order number.

Certain products may be subject to clearly disclosed return restrictions, where permitted by law.

These restrictions do not override applicable consumer rights concerning defective, damaged, incorrect, or materially misdescribed products.

To request a return, contact:

Email: service@auranesd.com

Please include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide the appropriate instructions if approved.

18. Return Address and Shipping Responsibilities

Our registered business address is not necessarily our designated return warehouse.

Please do not send returned products directly to our business registration address without prior authorization.

Once a return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and shipping instructions.

Preference-Based Returns

Customers are generally responsible for return shipping costs when returning eligible products due to a change of mind, personal preference, or an ordering mistake.

Original shipping charges are generally non-refundable for preference-based returns, except where required by law.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate solution.

This may include:

• A replacement.

• A refund.

• An authorized return.

• Another suitable resolution.

Customers will not be required to bear additional return shipping costs when the return results from our error or a confirmed product defect.

19. Refund Processing

Approved refunds are generally issued to the original payment method.

For approved returns requiring physical shipment back to us, refunds are typically processed within 5–10 business days after the returned product has been received and inspected.

For approved refunds that do not require a physical return, processing begins after refund approval.

The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

We do not require customers to accept store credit instead of a monetary refund when a monetary refund is required by applicable law.

Please refer to our Return & Refund Policy for complete refund procedures.

20. Damaged, Defective, or Incorrect Products

Customers should inspect their orders upon delivery.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact:

Email: service@auranesd.com

Please provide:

• Your order number.

• A description of the problem.

• Relevant photographs or videos, where possible.

We will investigate the issue and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.

We do not automatically refuse legitimate refund or replacement requests when a product-related issue results from our error.

21. Customer Responsibilities

Customers agree to provide accurate and complete information when using our website and placing orders.

This includes:

• Full name.

• Billing information.

• Shipping address.

• Email address.

• Contact phone number.

• Authorized payment information.

Customers are responsible for reviewing product information, available options, pricing, and applicable shipping details before completing a purchase.

Customers must not misuse the website, provide fraudulent purchase information, or attempt unauthorized transactions.

Nothing in this section limits our obligations regarding product quality, accurate descriptions, or consumer remedies under applicable law.

22. Intellectual Property

Unless otherwise stated, website content, including original text, graphics, layouts, designs, and other protected materials, belongs to auranesd, its operating company, or its respective licensors.

Unauthorized reproduction, distribution, or commercial use of protected materials is prohibited without appropriate permission.

Customers may access and use website content for lawful personal shopping and informational purposes.

Nothing in these terms restricts rights permitted under applicable intellectual property laws.

23. Third-Party Services and Links

Our website may use third-party services to support ecommerce operations, payment processing, shipping, analytics, and customer service.

Certain website features may link to independent third-party websites or services.

These third parties may maintain their own terms, privacy policies, and information-handling practices.

We encourage customers to review applicable third-party policies when using external services.

We remain responsible for our own obligations to customers under applicable law and do not disclaim responsibilities that legally remain ours.

24. Privacy and Personal Information

We respect customer privacy and are committed to handling personal information responsibly.

Personal information may be collected and processed for purposes including:

• Order processing.

• Payment verification.

• Shipping and delivery.

• Customer support.

• Returns and refunds.

• Website security.

• Legal and regulatory compliance.

Our handling of personal information is explained in our Privacy Policy.

We take reasonable measures to protect customer information and comply with applicable privacy requirements.

For privacy-related questions, please contact service@auranesd.com.

25. Disclaimer of Warranties

We make reasonable efforts to provide accurate product information and maintain a functional online shopping experience.

Except as required by applicable law, we do not guarantee that website access will always be uninterrupted, error-free, or free from temporary technical disruptions.

Product-related representations and warranties are subject to applicable product descriptions, contractual obligations, and consumer protection laws.

Nothing in these terms excludes statutory warranties, product quality obligations, or remedies that cannot lawfully be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, auranesd and Xinjiang Zhuangrui Electronic Technology Co., Ltd. will not be liable for indirect or consequential losses arising from website use where such liability can lawfully be excluded.

Nothing in these Terms of Service excludes or restricts liability for:

• Fraud or intentional misconduct.

• Violations of non-waivable consumer rights.

• Liability that cannot legally be excluded.

• Refunds or remedies required by applicable law.

We remain responsible for fulfilling our legal obligations concerning customer purchases, product descriptions, and applicable consumer protections.

27. Governing Law and Dispute Resolution

These Terms of Service are governed by applicable laws and regulations, taking into account the legal location of the operating company and any mandatory consumer protection requirements applicable to the customer's purchase.

If a dispute arises concerning an order, product, payment, delivery, or refund, customers are encouraged to contact our customer support team first.

Email: service@auranesd.com

We will make reasonable efforts to review and resolve disputes fairly.

Nothing in these terms prevents customers from exercising legal rights or pursuing remedies available under applicable law.

28. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply where legally permitted.

Any invalid provision will not affect non-waivable consumer rights.

29. Changes to These Terms of Service

We may update these Terms of Service periodically to reflect changes in business operations, website features, policies, or applicable legal requirements.

When updates are made, the revised terms will be published on this page with an updated effective date.

Material changes will not retroactively remove rights acquired under completed purchase agreements.

For completed purchases, the