Return Policy
Return Policy
Last Updated: November 3, 2026
1. Introduction
Thank you for shopping with auranesd!
At auranesd, customer satisfaction is important to us. We are committed to providing a transparent, fair, and convenient shopping experience.
This Return & Refund Policy explains the conditions, procedures, and responsibilities associated with product returns, refunds, exchanges, damaged products, incorrect orders, and other after-sales concerns.
auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Xinjiang Zhuangrui Electronic Technology Co., Ltd. is the legal business entity responsible for operating the auranesd online store, managing its commercial activities, and providing customer service and order-related support.
If you have questions or need assistance with a return or refund, please contact us at service@auranesd.com.
2. Return Window
We offer a 30-day return window for eligible products.
Customers may submit a return request within 30 calendar days from the date their order is delivered.
To qualify for a return, the request must be submitted within this period, and the product must meet the eligibility requirements described in this policy.
Return requests submitted after the applicable return window may not qualify for approval, except where additional rights are provided under applicable consumer protection laws.
3. Return Eligibility
To qualify for a preference-based return, products must generally meet the following conditions:
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The return request is submitted within 30 calendar days after delivery.
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The product is unused and unworn.
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The product remains in its original condition.
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Original packaging, accessories, and accompanying components are included where applicable.
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Proof of purchase or a valid order number is provided.
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The product is not subject to a clearly disclosed return restriction.
Products showing damage caused by misuse, unauthorized modifications, or improper handling after delivery may not qualify for preference-based returns.
These conditions do not limit customers' rights regarding defective, damaged, incorrect, or materially misdescribed products under applicable law.
4. Non-Returnable Items
Certain products may be ineligible for preference-based returns due to hygiene, safety, customization, or other product-specific considerations.
Examples may include:
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Personalized or custom-made products.
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Perishable goods.
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Personal care products that have been opened or used where returning them would create a hygiene or safety concern.
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Products clearly identified as non-returnable before purchase, where permitted by law.
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Gift cards, where applicable.
Any product-specific return restrictions will be disclosed on the relevant product page or before checkout.
These restrictions do not override applicable consumer rights concerning defective, damaged, incorrect, or materially misdescribed products.
5. How to Request a Return
If you wish to return a product, please follow the steps below.
Step 1: Contact Customer Support
Send an email to:
Step 2: Provide Your Order Information
Please include the following details:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for your return.
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Relevant photographs or videos, where applicable.
Step 3: Wait for Return Authorization
Our customer support team will review your request and determine whether the product qualifies for a return.
If approved, we will provide the appropriate return instructions and designated return address.
Step 4: Ship the Approved Return
Carefully package the approved product and send it to the designated return address using the instructions provided by our customer support team.
Please retain your return shipping receipt and tracking information until the return process is completed.
Important: Please do not send products back without contacting us first. Unauthorized returns may result in processing delays.
6. Return Address
Our registered business address is not necessarily our designated return warehouse.
Please do not send returned products directly to our business registration address without prior authorization.
Once your return request has been reviewed and approved, our customer support team will provide:
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The appropriate return warehouse address.
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Packaging and shipping instructions.
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Any applicable return reference information.
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Details regarding return shipping responsibilities.
Return locations may vary depending on the product, fulfillment arrangement, and delivery destination.
To obtain return instructions, please contact:
Email: service@auranesd.com
Phone: +86 997-7796930
7. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
7.1 Preference-Based Returns
If you wish to return an eligible product because you changed your mind, no longer want the product, or ordered the wrong item, you are generally responsible for the applicable return shipping costs.
Original shipping charges are generally non-refundable for preference-based returns, except where required by applicable law.
Any applicable return shipping costs will be explained during the return authorization process.
7.2 Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact our customer support team.
After reviewing the issue, we will provide an appropriate resolution, which may include:
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A replacement product.
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A full or partial refund, as appropriate.
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An authorized return.
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A prepaid return shipping label where available.
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Another suitable solution.
Customers will not be required to bear additional return shipping costs when the return results from our error or a confirmed product defect.
We will handle these situations fairly and in accordance with applicable consumer protection requirements.
8. Damaged, Defective, or Incorrect Products
We recommend inspecting your order when it arrives.
If you receive a damaged, defective, or incorrect product, please contact us promptly at:
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs or videos showing the problem, where possible.
Our customer support team will review your request and work with you toward an appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, or another suitable solution.
We will not automatically reject a legitimate claim solely because the shipping carrier marks the package as delivered.
Your applicable statutory consumer rights remain unaffected.
9. Refund Eligibility
Refunds may be approved under the following circumstances:
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An eligible product has been returned in accordance with this policy.
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A product arrives damaged or defective.
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An incorrect product is delivered.
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A product is materially different from its description.
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An order is successfully canceled before fulfillment, where cancellation is permitted.
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An order cannot be fulfilled and an appropriate alternative is not accepted.
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A refund is otherwise required under applicable law.
Refund eligibility will be assessed based on the circumstances of the order and the terms of this policy.
10. Refund Processing Time
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds are typically issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
For approved refunds that do not require a physical return, the applicable processing period begins once the refund has been approved.
Please note:
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Refunds are generally issued to the original payment method.
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Your bank or payment provider may require additional time to make the refunded amount available in your account.
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Processing times may vary due to banking procedures, public holidays, or payment provider requirements.
If you have not received your approved refund after the expected processing period, please contact service@auranesd.com for assistance.
11. Exchanges
If you receive a damaged, defective, or incorrect product, please contact our customer support team to discuss available replacement options.
For preference-based exchanges, product availability and return eligibility will determine whether an exchange can be accommodated.
If a direct exchange is unavailable, you may be asked to return the eligible product in accordance with this policy and place a new order.
Any additional charges or shipping responsibilities will be explained before proceeding.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Email: service@auranesd.com
Please include your order number and cancellation request.
We will review whether your order can still be canceled based on its current processing and fulfillment status.
Before Shipment
If the order has not entered a fulfillment stage where cancellation is no longer possible, we will review your request.
If cancellation is approved, any payment collected will be refunded to the original payment method.
After Shipment
If the order has already shipped, cancellation may no longer be possible.
In that case, you may request an eligible return after delivery in accordance with this policy.
We do not impose excessive or undisclosed cancellation or restocking fees. Any applicable charges must be reasonable, lawful, and clearly disclosed.
13. Shipping Fees and Delivery Information
Our currently configured standard shipping options are:
Standard Shipping
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Shipping Fee: $2.99 USD
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Estimated Shipping Time: 10–20 business days after dispatch
Free Standard Shipping
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Available on eligible orders totaling $39.00 USD or more.
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Shipping Fee: $0.00 USD.
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Estimated Shipping Time: 10–20 business days after dispatch.
The applicable shipping fee is displayed during checkout before payment.
Shipping transit time is separate from order processing time.
Shipping charges for successfully delivered orders are generally non-refundable for preference-based returns.
However, where a refund is required due to our error, a defective product, an incorrect shipment, or applicable consumer protection law, we will provide an appropriate refund of shipping charges.
For additional information about order processing, delivery estimates, tracking, and shipping-related concerns, please review our Shipping Policy.
14. Lost or Missing Packages
If your package has not arrived within the expected delivery window, tracking information has stopped updating, or the package appears to be lost, please contact us.
Email: service@auranesd.com
Please provide your order number and relevant tracking details.
We will review the available shipping and carrier information and assist with an appropriate resolution.
Depending on the circumstances, this may include additional tracking assistance, a replacement shipment, a refund, or another suitable solution.
We do not automatically transfer all responsibility for missing packages to customers once an order has been handed to the shipping carrier.
15. Packages Marked as Delivered but Not Received
If your tracking information shows "Delivered" but you have not received your package, please contact our customer support team.
We will review the available tracking information and delivery records and assist with investigating the issue.
A tracking status marked "Delivered" does not automatically result in the rejection of a missing-package claim.
Please provide your order number and any relevant delivery information so we can assist you.
16. Refund Method
Approved refunds will ordinarily be issued to the original payment method used to place the order.
If the original payment method is no longer available, please contact our customer support team so we can review the available options.
Refunds will be processed in accordance with applicable payment processing requirements and consumer protection laws.
We do not require customers to accept store credit instead of a monetary refund when a monetary refund is required by applicable law.
17. Consumer Rights
This Return & Refund Policy is intended to provide customers with clear and fair after-sales procedures.
Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot lawfully be waived.
Where applicable consumer protection laws provide additional remedies for faulty, defective, incorrect, or materially misdescribed products, those legal requirements will apply.
We are committed to reviewing legitimate customer concerns fairly and transparently.
18. Business Information
For transparency and business verification purposes, the following information identifies the legal entity responsible for operating the auranesd online store.
Brand Name: auranesd
Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China
Customer Support Email: service@auranesd.com
Customer Service Phone: +86 997-7796930
Website: https://auranesd.com
auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Xinjiang Zhuangrui Electronic Technology Co., Ltd. is responsible for managing the website's commercial operations, customer service, and order-related activities.
19. Contact Us
If you have questions about returns, exchanges, refunds, damaged products, or order cancellations, please contact our customer support team.
Brand Name: auranesd
Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Email: service@auranesd.com
Phone: +86 997-7796930
Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China
Website: https://auranesd.com
Please include your order number when contacting us about an existing purchase.
Thank you for choosing auranesd. We appreciate your trust and are committed to providing transparent communication and fair after-sales support.