Terms of Purchase
Terms of Purchase
Last Updated: November 3, 2026
1. Introduction
Welcome to auranesd!
These Terms of Purchase govern all purchases made through our online store at https://auranesd.com.
Please read these terms carefully before placing an order. They explain important information regarding product purchases, pricing, payments, order processing, shipping, cancellations, returns, refunds, and customer responsibilities.
auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Xinjiang Zhuangrui Electronic Technology Co., Ltd. is the legal business entity responsible for operating the auranesd online store, managing its commercial activities, and providing customer service and order-related support.
By placing an order through our website, you acknowledge and agree to these Terms of Purchase, subject to your rights under applicable consumer protection laws.
Nothing in these terms is intended to exclude or restrict consumer rights that cannot legally be waived.
2. Business Information
The following information identifies the legal entity responsible for operating the auranesd online store.
Brand Name: auranesd
Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China
Customer Support Email: service@auranesd.com
Customer Service Phone: +86 997-7796930
Website: https://auranesd.com
auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.
For questions about purchases, payments, shipping, returns, or refunds, customers may contact us using the information provided above.
3. Eligibility to Purchase
By placing an order through auranesd, you confirm that:
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You are legally capable of entering into a purchase agreement under applicable law.
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The information you provide during checkout is accurate and complete.
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You are authorized to use the selected payment method.
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Your purchase complies with applicable laws and regulations.
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You agree to pay the total amount displayed and confirmed at checkout.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
We reserve the right to review or decline orders when there is a legitimate concern involving fraud, payment authorization, legal restrictions, or product availability.
4. Product Information and Availability
We aim to provide accurate and clear information about the products offered on our website.
Product pages may include:
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Product descriptions and specifications.
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Available colors, sizes, or variations.
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Product photographs.
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Pricing information.
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Availability and purchase options.
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Relevant product-specific conditions.
We make reasonable efforts to ensure that product descriptions and images accurately represent the products offered.
Minor differences in appearance may occur due to lighting, photography, screen settings, or manufacturing variations.
We do not intentionally substitute materially different products without appropriate customer communication or consent.
Product availability may change due to inventory levels or fulfillment circumstances.
If an ordered product becomes unavailable, we will contact the customer to discuss available options, including an appropriate replacement or refund.
5. Pricing and Currency
All product prices on our website are displayed in U.S. dollars (USD) unless otherwise expressly indicated.
The final amount payable will be displayed during checkout before the purchase is completed.
The final order total may include:
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Product prices.
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Applicable shipping charges.
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Applicable taxes or other charges disclosed at checkout.
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Discounts or promotional adjustments, where applicable.
We aim to maintain accurate pricing information.
If a significant pricing error is identified before an order is fulfilled, we may contact the customer to explain the issue and provide an opportunity to confirm the corrected price or cancel the order for an appropriate refund.
We will not impose additional charges without appropriate disclosure and authorization.
6. Payment Methods
We accept the payment methods displayed during checkout.
Available payment options may vary depending on the customer's location and the payment services supported by our store.
Customers are responsible for providing accurate payment information and ensuring that the selected payment method is authorized for use.
Payment transactions may be processed through authorized third-party payment service providers.
We do not require customers to provide complete payment card details through ordinary email communications.
If your payment account uses a currency other than USD, your payment provider or financial institution may apply currency conversion rates or additional fees.
Any such third-party charges are determined by the relevant financial institution or payment provider.
7. Order Placement and Confirmation
To place an order, customers should:
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Browse our website and select their preferred products.
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Choose any applicable product options.
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Add the products to the shopping cart.
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Proceed to checkout.
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Provide accurate billing and shipping information.
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Select an available shipping method and payment option.
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Review the order details and total charges.
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Submit the order and complete payment.
After a successful purchase, an order confirmation email will generally be sent to the email address provided during checkout.
The confirmation email may include:
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Your order number.
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Purchased product details.
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Order total.
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Shipping information.
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Relevant transaction details.
An order may remain subject to payment verification, inventory availability, and fraud prevention checks before fulfillment.
If an order cannot be accepted or fulfilled, we will notify the customer and arrange an appropriate refund for any payment collected.
8. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Order processing may include:
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Payment verification.
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Inventory confirmation.
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Product preparation.
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Packaging.
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Coordination with fulfillment partners.
Business days generally exclude weekends and public holidays.
Orders placed during weekends or public holidays may begin processing on the next business day.
Processing time is separate from shipping transit time.
If an order experiences a significant processing delay, we will make reasonable efforts to notify the customer.
9. Shipping Methods and Fees
We currently offer the following standard shipping options for eligible orders delivered within the United States.
Standard Shipping
For eligible orders below $39.00 USD:
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Shipping Method: Standard Shipping
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Shipping Fee: $2.99 USD
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Estimated Delivery Time: 10–20 business days after dispatch
Free Standard Shipping
For eligible orders totaling $39.00 USD or more:
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Shipping Method: Standard Shipping
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Shipping Fee: $0.00 USD
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Minimum Eligible Order Subtotal: $39.00 USD
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Estimated Delivery Time: 10–20 business days after dispatch
The free-shipping threshold is based on the eligible merchandise subtotal before shipping charges.
The applicable shipping fee will be displayed at checkout before payment.
10. Estimated Delivery Times
Our standard order timeline consists of:
Order Processing: Typically 1–3 business days after payment confirmation.
Shipping Transit: Estimated 10–20 business days after dispatch.
The combined estimated period from payment confirmation to delivery is generally 11–23 business days.
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on:
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Shipping destination.
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Carrier operations.
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Customs processing.
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Weather conditions.
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Public holidays.
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Transportation disruptions.
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Other unexpected fulfillment or delivery circumstances.
For complete delivery information, please refer to our Shipping Policy.
11. Shipping Origin and Fulfillment
Orders placed through auranesd may be fulfilled through our own facilities or authorized third-party fulfillment partners, depending on product availability, inventory arrangements, and delivery destinations.
Some orders may be shipped internationally from facilities outside the United States.
We do not guarantee that every order will be dispatched from a local U.S. warehouse.
Fulfillment locations may vary depending on operational arrangements.
Where applicable, international shipments may be subject to customs inspections or other import procedures that can affect delivery times.
We strive to provide accurate shipping information and avoid misleading representations regarding shipment origins.
12. Shipping Confirmation and Tracking
Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information when available.
Tracking information may take additional time to become active after dispatch.
Customers can use the provided tracking details to monitor their shipment.
If tracking information is unavailable or has not updated for an extended period, please contact:
Email: service@auranesd.com
Please include your order number and relevant delivery details.
Our customer support team will review the available shipment information and assist with the inquiry.
13. Shipping Delays and Missing Packages
If an order has not arrived within the expected delivery window, customers should contact our customer support team.
For delayed or potentially lost shipments, we may:
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Review available tracking information.
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Contact the relevant shipping or fulfillment provider.
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Investigate the delivery status.
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Provide updated shipment information.
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Arrange an appropriate replacement, refund, or other suitable resolution where warranted.
If tracking information indicates that a package has been delivered but the customer has not received it, we will review the circumstances rather than automatically rejecting the claim.
We do not automatically transfer all responsibility for missing packages to customers once a shipment has been handed to a carrier.
14. Customer Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
Please verify:
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Recipient name.
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Street address.
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Apartment or unit number, where applicable.
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City and state.
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ZIP code.
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Contact phone number.
If you identify an error after placing an order, please contact service@auranesd.com as soon as possible.
We will make reasonable efforts to assist with corrections before shipment.
Once an order has been dispatched, shipping address modifications may be restricted by the carrier.
Any additional costs resulting from incorrect customer-provided shipping information will be reviewed fairly and disclosed where applicable.
15. Order Changes and Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Email: service@auranesd.com
Please include your order number and details of the requested change.
Before Shipment
If the order has not entered a fulfillment stage where cancellation is no longer possible, we will review your request.
If cancellation is approved, any payment collected will be refunded to the original payment method.
After Shipment
Once an order has shipped, cancellation or modification may no longer be possible.
Customers may request an eligible return after delivery in accordance with our Return & Refund Policy.
We do not impose excessive or undisclosed cancellation or restocking fees.
Any applicable charges must be reasonable, lawful, and clearly communicated.
16. Returns and Exchanges
We offer a 30-day return window for eligible products.
Customers may submit a return request within 30 calendar days after delivery.
For preference-based returns, products must generally meet the following conditions:
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Unused and unworn.
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In their original condition.
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Returned with original packaging and accessories, where applicable.
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Accompanied by proof of purchase or a valid order number.
Certain products may be subject to clearly disclosed return restrictions, where permitted by law.
These restrictions do not override applicable consumer rights concerning defective, damaged, incorrect, or materially misdescribed products.
To request a return, contact:
Email: service@auranesd.com
Please include:
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Your order number.
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The product you wish to return.
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The reason for your request.
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Relevant photographs or videos, where applicable.
Our customer support team will review your request and provide the appropriate instructions if approved.
17. Return Address and Shipping Responsibilities
Our registered business address is not necessarily our designated return warehouse.
Please do not send returned products directly to our business registration address without prior authorization.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and shipping instructions.
Preference-Based Returns
Customers are generally responsible for return shipping costs when returning eligible products due to a change of mind, personal preference, or an ordering mistake.
Original shipping charges are generally non-refundable for preference-based returns, except where required by law.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate solution.
This may include:
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A replacement.
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A refund.
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An authorized return.
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Another suitable resolution.
Customers will not be required to bear additional return shipping costs when the return results from our error or a confirmed product defect.
18. Refund Processing
Approved refunds are generally issued to the original payment method.
For approved returns requiring physical shipment back to us, refunds are typically processed within 5–10 business days after the returned product has been received and inspected.
For approved refunds that do not require a physical return, processing begins after refund approval.
The time required for funds to appear in the customer's account may vary depending on the payment provider or financial institution.
We do not require customers to accept store credit instead of a monetary refund when a monetary refund is required by applicable law.
Please refer to our Return & Refund Policy for complete refund procedures.
19. Damaged, Defective, or Incorrect Products
Customers should inspect their orders upon delivery.
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact:
Email: service@auranesd.com
Please provide:
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Your order number.
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A description of the problem.
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Relevant photographs or videos, where possible.
We will investigate the issue and provide an appropriate resolution in accordance with our policies and applicable consumer protection laws.
We do not automatically refuse legitimate refund or replacement requests when a product-related issue results from our error.
20. Taxes and Additional Charges
Applicable taxes and legally required charges will be displayed during checkout where relevant.
For international shipments, customs duties or import-related charges may apply depending on the destination and applicable regulations.
Where customers are responsible for additional charges, we will disclose those obligations as clearly as reasonably possible before purchase.
We will not knowingly impose undisclosed charges that conflict with applicable consumer protection requirements.
21. Privacy and Personal Information
We collect and process personal information necessary for website operations, order fulfillment, payment processing, shipping, and customer service.
Personal information may be shared with authorized service providers, including ecommerce technology providers, payment processors, logistics partners, and customer support providers, where necessary.
Our handling of personal information is described in our Privacy Policy.
We take reasonable measures to protect customer information and comply with applicable privacy requirements.
For privacy-related questions, please contact service@auranesd.com.
22. Promotions and Discounts
We may offer promotional prices, discounts, or special offers from time to time.
Promotions may be subject to specific eligibility requirements, expiration dates, or product restrictions.
Applicable promotional conditions will be disclosed in connection with the relevant offer.
Unless otherwise stated, promotions cannot necessarily be combined with other discounts.
We reserve the right to correct genuine promotional errors, subject to applicable law and customer rights.
23. Customer Responsibilities
Customers agree to provide accurate and complete information when placing an order.
Customers are responsible for reviewing product descriptions, available options, pricing, and applicable shipping information before completing a purchase.
Customers must not use our website for fraudulent, unlawful, or unauthorized activities.
Nothing in this section limits our obligations regarding product quality, accurate descriptions, or consumer remedies under applicable law.
24. Fair Business Practices and Consumer Protection
We are committed to transparent business practices and fair treatment of customers.
Nothing in these Terms of Purchase is intended to exclude or restrict consumer rights that cannot lawfully be waived.
Where applicable laws provide additional protections regarding defective products, incorrect orders, refunds, delivery obligations, or unfair commercial practices, those legal requirements will apply.
We will make reasonable efforts to resolve legitimate customer concerns promptly and fairly.
25. Limitation of Liability
To the extent permitted by applicable law, auranesd and its operating company are not responsible for indirect or consequential losses arising from website use where such liability can lawfully be excluded.
Nothing in these terms excludes or limits liability for fraud, intentional misconduct, violations of non-waivable consumer rights, or other matters for which liability cannot legally be restricted.
We remain responsible for fulfilling our legal obligations concerning customer purchases, product descriptions, and applicable consumer protections.
26. Governing Law and Dispute Resolution
These Terms of Purchase are governed by applicable laws and regulations, taking into account the legal location of the operating company and any mandatory consumer protection laws applicable to the customer's purchase.
If a dispute arises concerning a purchase, payment, delivery, return, or refund, customers are encouraged to contact our customer support team first.
Email: service@auranesd.com
We will make reasonable efforts to review and resolve disputes fairly.
Nothing in these terms prevents customers from exercising legal rights or pursuing remedies available under applicable law.
27. Changes to These Terms
We may update these Terms of Purchase periodically to reflect changes in our business operations, services, policies, or applicable legal requirements.
Updates will be published on this page with a revised "Last Updated" date.
Material changes will not retroactively remove rights that customers have already acquired under an existing purchase agreement.
The terms applicable to a completed purchase will generally be those in effect when the order was placed, subject to applicable law.
28. Related Store Policies
These Terms of Purchase should be read together with our other published policies, including:
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About Us.
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Contact Us.
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Frequently Asked Questions (FAQ).
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Privacy Policy.
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Shipping Policy.
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Return & Refund Policy.
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Terms of Service.
These pages provide additional information regarding our business operations, payment procedures, shipping arrangements, customer rights, and after-sales services.
If a provision conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.
29. Contact Information
If you have questions about purchasing, payments, shipping, returns, refunds, cancellations, or these Terms of Purchase, please contact us using the information below.
Brand Name: auranesd
Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.
Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China