Shipping Policy

Last Updated: November 3, 2026

1. Introduction

Thank you for shopping with auranesd!

At auranesd, we are committed to providing a convenient, transparent, and reliable shopping experience. We understand that clear shipping information and dependable delivery are important to our customers.

This Shipping Policy explains our order processing procedures, shipping methods, delivery estimates, shipping fees, tracking information, and how we handle shipping-related concerns.

auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Xinjiang Zhuangrui Electronic Technology Co., Ltd. is the legal business entity responsible for operating the auranesd online store, managing its commercial activities, and providing customer service and order-related support.

If you have questions about shipping or delivery, please contact us at service@auranesd.com.

2. Shipping Destinations

We currently offer shipping to eligible destinations within the United States, subject to shipping availability and applicable delivery restrictions.

Please enter your complete shipping address during checkout to confirm whether delivery is available to your location.

Certain remote locations or addresses may be subject to additional carrier restrictions.

If we are unable to fulfill an order to your selected destination, we will contact you to discuss available options, including cancellation and an appropriate refund where applicable.

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Order processing may include:

• Payment verification.

• Inventory confirmation.

• Product preparation.

• Packaging.

• Coordination with our fulfillment partners.

Please note:

• Business days generally exclude weekends and public holidays.

• Orders placed during weekends or public holidays may begin processing on the next business day.

• Processing times may vary during periods of high order volume or unexpected operational disruptions.

• If an order experiences a significant processing delay, we will make reasonable efforts to notify the customer.

Order processing time is separate from the estimated shipping transit time.

4. Shipping Methods and Fees

We currently offer the following standard shipping options.

Standard Shipping

For eligible orders below $39.00 USD:

• Shipping Method: Standard Shipping

• Shipping Fee: $2.99 USD

• Estimated Delivery Time: 10–20 business days after dispatch

Free Standard Shipping

For eligible orders totaling $39.00 USD or more:

• Shipping Method: Standard Shipping

• Shipping Fee: FREE ($0.00 USD)

• Minimum Eligible Order Subtotal: $39.00 USD

• Estimated Delivery Time: 10–20 business days after dispatch

Free standard shipping is available when the eligible merchandise subtotal reaches $39.00 USD before shipping charges.

Orders below this threshold are subject to the $2.99 USD standard shipping fee.

The applicable shipping fee will be displayed during checkout before payment is completed.

5. Estimated Delivery Time

Our standard order timeline consists of two stages.

Order Processing: Typically 1–3 business days after payment confirmation.

Shipping Transit: Estimated 10–20 business days after dispatch.

The combined estimated time from payment confirmation to delivery is generally 11–23 business days.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on:

• Delivery destination.

• Shipping carrier operations.

• Customs processing.

• Weather conditions.

• Public holidays.

• Transportation disruptions.

• Other unexpected fulfillment or delivery circumstances.

We make reasonable efforts to ensure orders are processed and dispatched promptly.

6. Shipping Origin and Fulfillment

Orders placed through auranesd may be fulfilled through our own facilities or authorized third-party fulfillment partners, depending on product availability, inventory arrangements, and delivery destinations.

Some orders may be shipped internationally from facilities outside the United States.

We do not guarantee that every order will be dispatched from a local U.S. warehouse.

Fulfillment locations may vary depending on operational arrangements.

Where applicable, international shipments may be subject to customs inspections or other import procedures that can affect delivery times.

We strive to provide accurate shipping information and avoid misleading representations regarding shipment origins.

7. Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

The confirmation email generally includes:

• Your order number.

• Purchased product details.

• Order total.

• Shipping information.

• Relevant purchase details.

Please review your confirmation email carefully.

If you notice an error in your order information or shipping address, please contact us as soon as possible at service@auranesd.com.

8. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Tracking details may include:

• Shipping carrier information.

• Tracking number.

• Shipment status.

• Available delivery updates.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact our customer support team.

Email: service@auranesd.com

Phone: +86 997-7796930

Please include your order number so we can assist you more efficiently.

9. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, unexpected shipping delays may occasionally occur.

Possible causes include:

• High shipping volumes.

• Carrier operational disruptions.

• Customs inspections.

• Severe weather conditions.

• Public holidays.

• Transportation interruptions.

• Incorrect or incomplete shipping information.

• Unexpected fulfillment or delivery circumstances.

If your order experiences a significant delay, we will make reasonable efforts to investigate the situation and provide updated information.

If your package has not arrived within the expected delivery window, please contact service@auranesd.com with your order number and relevant tracking information.

We will review the situation and assist with an appropriate resolution.

10. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact our customer support team.

Email: service@auranesd.com

Phone: +86 997-7796930

Please provide:

• Your order number.

• Your full name.

• Your shipping address.

• Available tracking information.

• A brief description of the issue.

We will investigate the shipment using available carrier and fulfillment information.

Depending on the circumstances and investigation results, an appropriate resolution may include:

• Additional shipment tracking assistance.

• A replacement shipment.

• A refund.

• Another suitable solution.

We do not automatically transfer all responsibility for missing shipments to customers once an order has been handed to the shipping carrier.

11. Packages Marked as Delivered but Not Received

If your tracking information shows "Delivered" but you have not received your package, please contact our customer support team.

We will review the available tracking information and delivery records and assist with investigating the issue.

A tracking status marked "Delivered" does not automatically result in the rejection of a missing-package claim.

Please provide your order number and any relevant delivery information so we can assist you.

12. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify:

• Recipient name.

• Street address.

• Apartment or unit number, if applicable.

• City and state.

• ZIP code.

• Contact phone number.

If you discover an error after placing your order, please contact service@auranesd.com as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment.

Once an order has been dispatched, address changes may be restricted by the shipping carrier.

Any additional costs resulting from incorrect customer-provided shipping information will be reviewed based on the circumstances and disclosed before being charged, where applicable.

13. Multiple Shipments

In some cases, orders containing multiple products may be shipped separately due to inventory availability or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Separate shipments do not automatically mean that an item is missing.

We will make reasonable efforts to keep customers informed about the status of their shipments.

Any additional shipping charges must be disclosed before purchase or otherwise agreed to by the customer.

14. Customs Duties and Import Fees

Some products may be shipped internationally and may be subject to customs processing.

Applicable import duties, taxes, or customs-related fees may depend on the destination, product classification, and relevant regulations.

Where applicable, customers will be informed of additional charges and payment responsibilities before completing their purchase, to the extent reasonably possible.

We do not represent internationally fulfilled orders as domestic shipments when that information would be misleading.

If you have questions regarding potential import charges, please contact our customer support team before placing your order.

15. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact our customer support team.

Email: service@auranesd.com

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, where possible.

We will review your request and provide an appropriate resolution, which may include a replacement, refund, or another suitable solution.

Customers will not be required to bear additional return shipping costs when a confirmed problem results from our error or a product defect.

For additional information, please refer to our Return & Refund Policy.

16. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Email: service@auranesd.com

Please provide your order number and the details of your request.

Cancellation and modification requests are subject to the current order processing and fulfillment status.

If your order has not entered a fulfillment stage where changes can no longer be made, we will review whether your request can be accommodated.

Once an order has shipped, cancellation or modification may no longer be possible.

If the order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

17. Returns and Refunds

If you are not satisfied with an eligible purchase, you may request a return in accordance with our published Return & Refund Policy.

We offer a 30-day return window for eligible products, beginning on the date of delivery.

To request a return, please contact service@auranesd.com with your order number and the reason for your request.

Approved refunds are typically issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

For refunds that do not require a physical return, processing begins once the refund has been approved.

Please refer to our Return & Refund Policy for complete information about return eligibility, return shipping responsibilities, return instructions, and refund procedures.

18. Business Information

For transparency and business verification purposes, the following information identifies the legal entity responsible for operating the auranesd online store.

Brand Name: auranesd

Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China

Customer Support Email: service@auranesd.com

Customer Service Phone: +86 997-7796930

Website: https://auranesd.com

auranesd is owned and operated by Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Xinjiang Zhuangrui Electronic Technology Co., Ltd. is responsible for the operation of this website, its commercial activities, customer support, and order-related services.

19. Contact Us

If you have questions about shipping fees, delivery times, tracking information, missing packages, or order fulfillment, please contact us.

Brand Name: auranesd

Legal Company Name: Xinjiang Zhuangrui Electronic Technology Co., Ltd.

Customer Support Email: service@auranesd.com

Customer Service Phone: +86 997-7796930

Business Address: Room 316, 3rd Floor, Building C, Enterprise Mansion, No. 65 Xingfu Road, Chang'an Community, Dongcheng Subdistrict, Kuqa City, Aksu Prefecture, Xinjiang, China

Website: https://auranesd.com

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with auranesd. We appreciate your trust and are committed to providing transparent shipping information and dependable customer support.